Maximizing Your PECB ISO-IEC-20000-Foundation Exam Preparation with Practice Tests

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:

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Certification ISO-IEC-20000-Foundation Training, ISO-IEC-20000-Foundation Relevant Questions

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is an audit observation?

A. A non-fulfilment of a requirement
B. A recommendation that has to be actioned
C. A conformity to the standard where there is an opportunity for improvement
D. A finding against an area which is NOT in the scope of the standard

Answer: C

NEW QUESTION # 37
What is an example of a requirement for the service management objectives?

A. They should be easy to realize
B. They should be left unchanged, even if services change
C. They should be consistent with the service management policy
D. They should be shared with the customers

Answer: C

NEW QUESTION # 38
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A. change of scope
B. proposal for a new service
C. access to a service
D. update to a configuration item

Answer: C

NEW QUESTION # 39
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
B. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
C. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
D. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

Answer: C

NEW QUESTION # 40
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
B. It is mandatory for a service provider to conform to all parts of the standard
C. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

Answer: D

NEW QUESTION # 41
......

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Maximizing Your PECB ISO-IEC-20000-Foundation Exam Preparation with Practice Tests

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Certification ISO-IEC-20000-Foundation Training, ISO-IEC-20000-Foundation Relevant Questions

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

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